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Landing Big Business Customers

“Chase the vision, not the money, the money will end up following you.”- Tony Hsieh Landing big business customers is the dream of every company and for which companies put in place a number of tactics and strategies. However, looking at statistics and data, they show...

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When Customers Do Not Complain

“91% of customers don’t always complain when they receive poor customer service, with over 40% of them thinking it is not worth complaining as companies simply don’t care.” – report by Rapide There was a time when the fact that customers do not complain would have...

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Do Customer Loyalty Programs Work?

“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.”- Valerie Maltoni In business, anything that customers like and benefit from would be deemed as ‘working’. Therefore, to...

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